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Terms and Conditions


Terms & Conditions Shared tours BeerSecret

  1. Customers needs to have a minimum age of 18 years old and they don’t show up drunk.
  2. Cancellation Policy: 
    – If you cancel until 48h prior to the tour, there is no cancellation fee.
    – If you cancel within 48h prior to the tour, there is a 100 percent cancellation fee.
  3. Minimum numbers apply. There is a possibility of cancellation after Last Minute reservation (from 48hours before departure time) if there are not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund.

Terms & Conditions Private tours BeerSecret

  1. Beersecret will commit for every ordered booking. Every activity of Beersecret is named a ‘tour’. 
    The confirmation of a booking is valid after the payment is made. (applicable to a B2C client) 
    The confirmation of a booking is valid when an invoice is sent by BeerSecret. (applicable to a B2B client) 
  2. Pricing: if no VAT mentioned, the pricing is VAT included.
  3. For all bookings made online, you’ll receive a receipt right after booking. If an invoice is required, please contact BeerSecret in advance.
  4. All our customised tour offers are valid for 30 calendar days or until the day that the offer retains available. 
  5. A client needs to notify Beersecret in case of a delay of departure, followed by the instructions of the presented guide. If a client does not show up in the first 30 minutes after the departure time, there is no refund. 
  6. Customers needs to have a minimum age of 18 years old. In case of doubts, the guide has the right to ask an ID card of the client. 
  7. For any modification of dates, the following regulation is applicable:
    • Bookings with a total price lower than € 1000 incl. VAT: requests until 20 calendar days prior to the tour, BeerSecret will confirm together with the client a new date. 
    • Bookings with a total price starting from € 1000 incl. VAT: requests until 40 calendar days prior to the tour, BeerSecret will confirm together with the client a new date.
    • requests within 20 calendar days prior to the tour (bookings from €1000 incl. VAT) and within 40 calendar days prior to the tour (bookings starting from € 1000), BeerSecret will confirm together with the client a new date. Additional to the cost, there will be 25% extra charged.
    • for both cases, the client will not be able to cancel a rescheduled tour. In case of the client asks for cancellation, he will be charged 100% of the total cost
  8. In case of different final numbers of people than agreed when booking, the client is asked to notify BeerSecret until 48 hours prior to the tour. If not, the agreed rate will be send for payment. 
    • every modification needs to be requested in writing
    • In case of absences on the day of the tour will not be deducted 
    •  In case of more numbers of people than booked, this rate will be asked to pay cash by arrival. 
  9. BeerSecret is not liable for any theft or loss of your personal belongings, nor any way of damages during the tour. Any dispute needs to be agreed with one of the partner locations.  
  10. BeerSecret has the right to refuse service to anyone and can terminate the tour for any reason to protect the safety of the passengers, our staff or equipment. 
  11. The client is free to ask BeerSecret to receive no longer any e-mails with actions, or anything similar. BeerSecret will erase his contact in between the first month.

Cancellation Policy: 

For any cancellation, the following regulation is applicable: 

– No charge if a client cancels until up to 21 calendar days prior to the tour for bookings with a total price lower than € 1000 incl. VAT
– charge 30% of the total price if a client cancels until up to 21 calendar days prior to the tour for bookings with a total price starting from € 1000 incl. VAT
– charge 50% of the total price if a client cancels within 14 calendar days prior to the tour (for all bookings)
– charge 100% of the total price if a client cancels within 48 hours prior to the tour (for all bookings)

BeerSecret has the right to cancel the tour: 

– BeerSecret gives guarantee to their clients to avoid as much as possible any cancellation  
– in case of a force majeur In both cases an alternative or full refund will be offered.