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Terms & Conditions: Tours


Terms & Conditions Shared tours BeerSecret

  1. Customers needs to have a minimum age of 18 years old and they don’t show up drunk.
  2. Cancellation Policy: 
    – If you cancel until 48h prior to the tour, there is no cancellation fee.
    – If you cancel within 48h prior to the tour, there is a 100 percent cancellation fee.
  3. Minimum numbers apply. There is a possibility of cancellation after Last Minute reservation (from 48hours before departure time) if there are not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund.

Terms & Conditions Private tours BeerSecret

Every booking which is made by the client, has approved the terms and conditions of BeerSecret.

  1. Beersecret will commit for every ordered booking. Every activity of Beersecret is named a ‘tour’. The confirmation of a booking is valid from there has been the first payment.
  2. All prices mentioned are exempt from VAT. (so no VAT included) If an invoice is required, the client needs to request an invoice while booking. BeerSecret will provide the client with an invoice within 2 workdays after the date of the tour.
  3. All our customised tour offers are valid for 30 calendar days or until the day that the offer retains available.
  4. A client needs to notify Beersecret in case of a delay of departure, followed by the instructions of the presented guide. If a client does not show up in the first 30 minutes after the departure time, there is no refund.
  5. Customers needs to have a minimum age of 18 years old. In case of doubts, the guide has the right to ask an ID card of the client.
  6. For any modification of dates, the following regulation is applicable:
  7. request until 14 calendar days prior to the tour, BeerSecret will confirm together with the client a new date
  8. request within 14 calendar days prior to the tour, BeerSecret will confirm together with the client a new date. Additional to the cost, there will be 25% extra charged.[1] 
  9. for both cases, the client will be charged 100% of the total cost, if there is no confirmation of a new date in between the first 14 calendar days after the original date
  10. for both cases, the client will not be able to cancel a modified tour. In case of the client asks for cancellation, he will be charged 100% of the total cost
  11. In case of different final numbers of people than agreed when booking, the client is asked to notify BeerSecret until 48 hours prior to the tour. If not, the agreed rate will be send for payment.
  12. every modification needs to be requested in writing
  13. In case of absences on the day of the tour will not be deducted
  14.  In case of more numbers of people than booked, this rate will be asked to pay cash by arrival.
  1. BeerSecret is not liable for any theft or loss of your personal belongings, nor any way of damages during the tour. Any dispute needs to be agreed with one of the partner locations. 
  2. BeerSecret has the right to refuse service to anyone and can terminate the tour for any reason to protect the safety of the passengers, our staff or equipment.
  3. The client is free to ask BeerSecret to receive no longer any e-mails with actions, or anything similar. BeerSecret will erase his contact in between the first month.

Cancellation Policy:
For any cancellation, the following regulation is applicable:
– No charge if a client cancels until up 14 calendar days prior to the tour (for small groups up to 15 people)
– charge 30% of the total price if a client cancels until up 14 calendar days prior to the tour (groups from 16 people)
– charge 50% of the total price if a client cancels within 14 calendar days prior to the tour
– charge 100% of the total price if a client cancels within 48 hours prior to the tour

BeerSecret has the right to cancel the tour:
– BeerSecret gives guarantee to their clients to avoid as much as possible any cancellation 
– in case of a force majeur

In both cases an alternative or full refund will be offered.


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